To help us resolve your issue quickly, please review your order history in the app before reaching out. You can find this under Profile > Order History.
Confirming the details of your order ahead of time ensures our team has the right information to assist you — and helps us get to a resolution faster. Please note that our Customer Support team is only able to address discrepancies between what was confirmed in your order and what you received.
How to Report an Issue
When contacting Flytrex Customer Support, please have the following ready:
The date and time of your delivery
A brief description of the issue
Photos, if applicable (especially helpful for delivery condition issues)
You can reach our Customer Support team through the Profile > Customer Support section in the app.
We appreciate your patience and will do our best to make it right.